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In this position, you work on the inbound hotline for one of Germany’s leading telecoms providers, advising its customers on all matters relating to mobile communications, internet at home (DSL), and digital products. By advising customers on additional products, you can earn generous commissions on top of your minute-based rate.

You take customer calls, answer their questions and solve their problems

You proactively advise customers on your client’s other products to reach your sales targets

You enter information into the customer database

Lucrative minute-based rate (with per-second billing) + 2 minutes of paid follow-up work

Generous commissions for new contracts (up to €34) + bonuses for high customer satisfaction figures

Intensive and systematic 14-day paid initial training

Tailored coaching and feedback to support your transition from training to practice

After training, your team lead works with you to draw up a development plan for your first 100 days in the project

Additional options for added income in the event of solid and reliable performance

You live and work in the EU and have a registered business or are prepared to register one

You can reliably make plans at least two weeks in advance

You enjoy talking on the phone and have very good command of German (C2)

PC or laptop with up-to-date operating system

USB headset, keyboard and mouse – all wired

Customer Care – For a well-known mobile provider in Germany – min 20 h/week – Within the EU – Still 54 positions available

Customer care with sales component – Major international mobile telephony company

You live and work in Serbia, Bosnia and Herzegovina or Kosovo and have a registered business or are willing to register one

Customer Care – For a well-known mobile provider for the German market – min 20 h/week – Serbia, Bosnia and Herzegovina, Kosovo – Still 27 positions available