FAQ

yoummday offers you a way to get off to a safe and simple start as a freelancer. With our platform, you can quickly and easily find lots of different projects from well-known clients. And the best thing is that you decide when and where you want to work.

yoummday is nothing like a typical call centre. It offers you a completely new path to an independent career that’s both flexible and safe.

You basically are a self-employed person on the yoummday platform. This means that you are neither an employee of yoummday nor an employee of the respective client.

You are an independent entrepreneur offering your professional services on our platform.

You are responsible for all decisions regarding your salary and your time management.

Yes. You are not an employee of yoummday. yoummday provides the technical infrastructure between the project clients and you. You can accept these jobs on the platform and can only work on them there. The projects are provided by clients of yoummday.

No Center, only Call! You can work from anywhere even from home. Yoummday offers you maximum independence. Nevertheless, there are some requirements for your workplace to consider. You can find more information on this under "Onboarding".

You’re important to us and we want you to be able to use yoummday as well as possible, so we need you to satisfy a few basic personal and technical requirements.

Your personal characteristics

As a yoummday talent, you should above all be reliable and a quick learner. That’s important so that you can quickly get up to speed with the various requirements of our diverse projects. You need to make sure you’re easy to reach. 

Good written and spoken German or English is essential so that we can communicate on the platform. 

At all times, please be careful about how you express yourself, and use correct spelling.

Your technical requirements

• High-performance computer with an up-to-date operating system (Windows 10 or later, Mac OS 11 or later)
• Wired headset
• Stable internet connection with LAN cable or WPA2-encrypted Wi-Fi

You will find many projects for well-known companies in diverse fields.
The following distinction is central:

There are so-called inbound and outbound projects. In inbound projects customers call you; in outbound projects you contact the customer. The customers to be adressed usually know that they are being called, for instance as they have previously made an inquiry for a product on the internet and are now waiting for advice from you as an expert.

While some projects are managed and coordinated directly by yoummday, other projects are carried out by the customer. We have no influence on your application process and on the content/procedures of the project.

Registration is fast and only takes a few steps.
In the first step, you create your account. Enter your personal information such as name, address and bank details. Then you can add other information to the profile and agree a time for your onboarding call. After your onboarding call, you can already get started.

Your profile information is your calling card. The information is visible to the clients. It helps them to determine if you are a suitable talent for a project. The better you maintain your profile, the higher chances are to find a compatible project and be found.

But: Please be honest! Nobody can be able to do everything. Be realistic about your skills and experience so that you can actually shine in the project.

For legal reasons, yoummday has to verify that you are a real person who is working independently. 

Documents needed for this verification are:

• A valid identity card or passport
• An official document for address verification, such as an invoice with your name and address
• Your tax ID
• Your business licence(Gewerbeschein)if you work in Germany

Your profile information is your calling card. The information is visible to the clients. It helps them to determine if you are a suitable talent for a project. The better you maintain your profile, the higher chances are to find a compatible project and be found.

But: Please be honest! Nobody can be able to do everything. Be realistic about your skills and experience so that you can actually shine in the project.

You are listed under a tax number at your tax office. Please note that your tax number changes within Germany as soon as you move.

If you do not know your tax number, you can ask for it at your tax office.

Literally translated it means "coming on board". It is a necessary process with our onboarding team to prepare you to work on our platform. Among other things, we will check your workspace (to make sure that the requirements are met) and let you show us your identification documents.

You will also receive a briefing on the yoummday platform. The interview will be conducted with a yoummday onboarding manager after arranging an individual appointment with you.

The onboarding process is a short webcam session. It usually lasts 20 minutes and is divided in two parts:

Technical Review:

We need to take a quick look at your workspace. Since you are dealing with sensitive data, it is important that certain standards are met. We also test your technical infrastructure with you so that there are no unpleasant surprises in projects.

Confirmation of your information:

To confirm your identity we need to look at your identification document.
If your ID does not contain an address, you can also show us another public document that can prove your place of residence. You need to upload this document in the Identity section (Address Verification Document).

Finally, to increase your chances of getting the best projects we will check your skills together with you and provide advice.

1. Your profile is completely filled out and all documents must be in the right place
2. Your voice recording(s) is/are made with your softphone and saved in your profile
3. Your work area must be separable from the rest of your space with a door
4. Apart from that, no other persons are allowed to be in the room while you are working for yoummday
5. The monitor of your computer must not be visible from the outside through a window
6. Virus protection and firewall need to be installed and set up on the computer
7. Router/modem with integrated firewall is available
8. You should connect to the internet with a LAN cable or alternatively with W-LAN (only with WPA2 encryption)
9. Make sure that your operating system is updated at least once a week, if possible
10. Your screensaver should be password-protected and kick in after 15 minutes at most
11. You should already have your wired headset (connected to the computer via USB - no wireless headset) on the onboarding call
12. Your operating system needs to be Windows 8 or higher (preferably Windows 10), or Mac OS 10.10 or higher
13. A webcam must be available (it is important for the authentication process)

We use the onboarding session to get acquainted with you in a video call on our platform. That gives us an opportunity to verify whether you satisfy the data protection conditions.

Search:

After onboarding successfully, you can apply for different jobs offered by various clients on our platform. You can find such jobs by selecting the menu entry “Auftragsangebote” (Job offers); there are inbound and outbound jobs.
As soon as the client responds, you’ll receive a message in your yoummday profile. We have no influence on the application process. You don’t need to ask Support about the current status of your application. 

If the client doesn’t respond after a while, it may be because the project is busy or because you didn’t satisfy the requirements.

Get found:

Clients look for suitable registered talents. They will listen to your recordings, which you provide to us in your talent profile, and view your profile. If they are interested, they will contact you and clarify the next steps.

First, check what the requirements of the respective jobs are and whether you can meet them (e.g. business hours, experience, etc.). Read the requirements carefully. You want to shine!

If an order appeals to you, you can apply independently. To do so, you can write a cover letter and send it by clicking on the button "Send application".

After sending your application, you will find it in the section "My orders" under "Sent applications".

If you have already proven yourself in one or more projects, you will be recommended. Not only your previous experience is important, but also that you are reliable and open to new projects and challenges.

After registering and successfully onboarding, you have what it takes to get involved in a project. In practice, you’ll only be admitted to a project after completing training for it (for which you’ll be paid).

 The responsible client always decides when a position becomes available in a project and whether you’re suitable for that project based on your qualifications.

 If you have applied for posted jobs, we can’t give you any information about the status of your application. In these cases, the responsible client will contact you directly.

 Please be patient. Clients who post jobs on our platform and don’t respond do not need any further support at the moment or may be of the opinion that other talents are a better fit for the task.

You can request a reset of your password under the login screen with your email address.
If you are not fast enough, it could be possible that the link in the email has already expired. Then repeat the process again.

The amount you are paid depends on your orders, the country and whether the projects are inbound or outbound. Furthermore, it depends on how high the workload is in the respective projects and of course on your personal performance and commitment.

Every now and then you have the possibility to get a minute price increase. However, this requires a continuous good effort over weeks and months.

Your credit note is usually issued on the 4th of the month. Please check it immediately and notify the client if it is incorrect.

Please note the following:

• Make sure your profile contains correct and complete bank details. Update them when necessary.
• Pay day is on the 18th of the month. Transfers to accounts outside Germany may take a few days longer.

We always pay out on the 18th of the month. The billing period is the full previous month.
If the transfer goes to a non-EU country, it usually takes 10-14 business days longer until the money is on your account.

To prevent this from happening in the first place, make sure that your bank details are correct.

If a transfer is delayed due to incorrect bank information, it is an expensive time-consuming process for yoummday and for you.

Please check on your profile under "Income" from the 19th of a month whether the YD account amount has decreased by the amount that is on your credit note.

• If yes, then the money has been transferred.
• If no, the money has not been transferred. This can be due to several reasons (see the question "I didn't receive the money, now what?").

Your payment is always transferred on the 18th of each month and will be credited to your account in the following days.

Please note that transfers from Germany to foreign countries take a little longer. In this case you have to be patient.

Why was my money not transferred?
This case occurs when

• you have earned less than 50 € in the previous month. In this case, yoummday does not pay out the money, but adds this amount to the payment in the following month, because foreign transfers cost you about 40 € in bank fees.
• If you have set the checkbox "Pay out automatically" to Hold (red) in "Income".
• If holidays or a weekend follow the 18th.
• If you live in a non-EU country. The payout will take 1-3 business days more.

As a freelancer, you can set your own working hours. Different hours may be possible for different jobs.

One thing is always the same: reliability pays.

 Every project has its business hours. During these times, you can sign up in the project’s shift calendar. Then clients, project managers and other talents will know when you will be working on the project.

We’re happy to have you work on more than one project at once. Please make sure you can organise your schedule well and meet each project’s requirements so you can work on all of them reliably.

Reliability is everything. It is important to plan well so that everyone involved has planning security. Please coordinate your working time conscientiously so that projects can run smoothly for all parties.

If you do not or cannot make a phone call at your scheduled time, you must inform the client or project manager.

• For individual arrangements, honesty is the best policy. Communicate openly with the client or project manager when you are available for the project and agree on a mutually satisfactory solution.
• In case of repeated unreliability the project manager can decide if you have to leave the project. Therefore, please do not make promises that you cannot keep.

• Yes, the country remains unchanged → Please enter the new address under Account in your talent profile, upload proof of address (e.g. electricity, gas, telephone bill, registration certificate or other officially issued invoice) and book an appointment for address verification. Once the new address is verified by the yoummday onboarding team, it will be released.
• No, the country will also change → Please send an email to rechnungsadresse@yoummday.com. You will then receive information by mail on how to proceed.

Please note: Changes to your billing address can only be implemented from the following month if you have submitted your request by the 20th of the month at the latest. All requests made after the 20th of a month can only be implemented in the month after next.

• Your working address may differ from your billing address. You can add a new work address in your account, which you will find in your talent profile. However, in order for this to be released, you must book an appointment for address verification. In a video chat, your new workplace will be verified and approved by our yoummday onboarding team.
• Exception: For data protection reasons, only talents based in the EU may be employed in some projects. Please keep this in mind if you are already active in an EU project and want to add a workspace in a non-EU country. In this case all your EU projects will be automatically cancelled after the address verification. As soon as you want to add or verify an address in a non-EU country, you will be notified by the system.

For data protection reasons, some projects may only employ talents based in the EU area. Please keep this in mind if you are already active in an EU project and want to add an address in a non-EU country. In this case all your EU projects will be automatically cancelled after the address verification. As soon as you want to add or verify an address in a non-EU country, you will be notified by the system.

If you are actively working on a project and would like to change your address, please inform your TTL at least two weeks in advance so that your new address can be verified and approved promptly. Otherwise, a change of work address could possibly lead to a project pause.