Here you will learn what makes good customer service and what you can do yourself to guarantee the complete satisfaction of your customers!

Highest value on good quality customer service

As an international customer service platform, we at yoummday focus on the quality of our services and the professionalism of our independent talents. But what does good customer service actually entail? And what does that mean for you as a customer service agent? Here you can find out what makes good customer service and what you can do yourself to guarantee the utmost satisfaction of your customers!

As a customer service agent, you are the point of contact for the customers of the companies you work for. You answer your customers’ inquiries, take care of their concerns and answer their questions. This means that the overall satisfaction of your customers is your top priority as a service provider. Makes sense, doesn’t it? But what does that actually mean in practice? To find out, let’s turn the tables: Imagine you have a problem and contact customer service via email or phone. What do you expect from this service and the person you’re talking to? Most of us will probably mention one of the following aspects as a response to this question.

Accessibility is the essence of good customer service. Many customers want to resolve their issues immediately and don’t want to have to spend a long time looking for the right hotline or email address or wait a few hours or even days for a response. Neither we as a platform nor you as a talent have any influence on the traceability of the contact data and the operating hours of the services because that is solely the task and decision of the respective company. As a customer service agent, however, during your work hours, you can make sure that you respond to inquiries in a timely manner – even if you don’t have a solution yet. Most customers are satisfied already if they’re shown that their request has been received and is being processed. By the way: There is a live tracker on our platform for you to check when there is a higher volume of calls in one or multiple projects. If this happens, it can be worthwhile to step in spontaneously to improve availability and earn some extra money!

Accessibility

In customer service, you always play for time. The faster you respond to a question and solve a problem, the more satisfied your customers are. But speed isn’t everything, since every inquiry should not only be handled quickly, but also comprehensively and diligently. Thus, efficiency is the magic word.  The rule of thumb here is: As fast as possible, as diligently as necessary!

Efficiency

As a customer service agent, you primarily work with people. Therefore, interpersonal factors are extremely important and are part of a professional approach. Always be friendly and sympathetic – even if there are misunderstandings or if your customer is annoyed. Take your customer’s inquiries seriously at all times, and let them know that you understand their problems and are working towards a solution. Always be honest and transparent while doing this, even if you can’t help them immediately. Your customers appreciate it when they get the feeling that you listen to them, are friendly and open, and actively and diligently take care of their concerns.

Empathy

Kindness and empathy are essential, but of course, you should also know what you’re talking about and how to find a solution in the fastest way possible. Therefore, always familiarize yourself with a project thoroughly and conscientiously. Many projects start with an initial training session, where one of our Talent Team Leads (TTL) introduces the project. They will be available to you as a contact person in the further course of the project. If you can't find a solution while talking to a customer, pass the problem on instead of improvising or hiding your insecurities. Competence also means knowing where your own knowledge and responsibilities lie - and where they end.

Competence

Communication is the key skill of customer service agents. As a highly professional expert in this field, as an independent talent on our platform, depending on your area of work, you will be at the top of your game when it comes to talking to customers or writing texts. This also means that you must be fluent in one or more of the languages in which we offer projects. However, a native speaker level is not always necessary and whether you have an accent or not is irrelevant, of course! Here you can find out more about the different language levels and how to properly evaluate your own language skills. 

Good communication

Do you relate to any of these aspects? Become a freelance talent at yoummday and combine a versatile and responsible job in customer service and the support of a strong international community with all the advantages and liberties of working as a call center freelancer. Register today – free of charge and without obligation at yoummday.com!

Responsible customer service with yoummday!

What Defines Good Customer Service?

Working from home offers many advantages – but of course, it also has its challenges. Separating your job from your private life, work from free time, is, at least spatially, not as straightforward as in a workplace where attendance is mandatory. With these four tips, you will succeed to draw the line between your job and personal life, even when working from home.

Home or Office? How You Succeed in Separating Work and Free Time at Home

Going to the gym five times a week, a strict diet or giving up all the little vices at once? We often take on far too much at the beginning of the year - and are disappointed when everyday life creeps back in after just a few weeks. That’s why it is better to set goals that can really be integrated into your existing daily structure. In many cases, this is easier and more efficient than a radical new start - especially in the long term. With these 10 tips, you can create real added value for your daily work routine!

New Year, New Work: 10 New Year's resolutions that will improve your work life

You don’t just earn money when working from home – you also save a lot. Especially compared to a traditional office job with attendance and a commute. Even the daily commute is a pitfall in terms of costs. Here you’ll learn what financial advantages working from home offers and how you can use them efficiently!

How working from home saves money

You are super motivated for your job, but you stillfeel like a change of scenery? Here, you’ll learn which advantages a workation brings you and what you should keep in mind when planning it!

Ready for Workation: How to Successfully Work from Somewhere Else

E-mailing, chatting, telephoning: The ways of communication are versatile, also in customer service. Find out which type you are & apply!

Which Type of Communicator Are You?

More efficiency in the home office? Our tips will make working from home even more efficient - and you'll have more time for yourself!

7 Tips for More Efficiency While Working From Home

You want to become a call center freelancer? We show you how you can easily turn your gift on the phone into money!

Call Center Freelancer: Turn Your Phone Skills Into Cash!

As a self-employed customer service agent, you frequently spend a lot of time in front of a computer screen. It is therefore important that you take care of your eyes and give them conscious breaks during your working hours. This is why we have put together 3 exercises in this yoummday weekly that will relieve the strain on your eyes and keep them hydrated.

yoummday weekly: 3 Tips Against Dry Eyes

Balancing work and private life – although it sounds simple and self-evident, it often presents a great challenge in everyday working life. Since a successful work-life balance is not only a question of one's own attitude - the external conditions must also be suitable in order to achieve a proper balance. Unfortunately, this is far too rare in the working world.

Work-Life Balance: What is it?

At yoummday weekly, we'll present you with practical tips and tricks for your daily work routine every Monday. This week: 5 short and practical exercises to train and relieve your back in the home office!

yoummday weekly: 5 Exercises for Your Back

This week in the yoummday weekly exercise series, our new format with practical tips and tricks for your everyday work: Twisted sentences - a simple and entertaining exercise to get to know the languages you speak better!

Language Exercise: Twisted Sentences

Welcome to yoummday weekly – the new weekly format with practical tips and tricks for your everyday work. From now on, we will present you with a new exercise every Monday! We'll start with an absolute classic from the year 300 BC!

yoummday Weekly – Start Your Week Right!

Communication expert, organizational talent, linguistic genius, multitasking pro: You feel like all those terms describe you? In that case, customer service is for you! Your job as a customer service agent is demanding and versatile. Here you’ll learn how the different fields of activity compare to each other, what your tasks are and which qualities and skills you should have!

Inbound, Outbound & More: These Tasks Await You in Customer Service

Do you know your language level in all languages that you speak? Many people misjudge themselves and their linguistic abilities – and pass up the chance of multilingual jobs and interesting projects in different languages. Here, you’ll learn what the different language levels are about and which skills you should have to work at yoummday!

From A1 to C2: The Language Levels at a Glance

Overtime, business trips, working on weekends - working can be a real relationship killer. Especially if you and your partner have different working hours or different ideas about living and spending your free time together. And even with singles, the job often gets in the way of active dating. Here you can find out what you can do to reconcile your professional- and love-life!

Work-Love-Balance: How To Balance Job And Relationship

Christkind or Santa Claus, mulled wine or Glögg, Knecht Ruprecht or Rudolf, the Red-Nosed Reindeer: Christmas is celebrated in many parts of the world in very different ways - with their own traditions, customs and rituals or even on different days. But what do we actually know about Christmas in other countries and cultures? And what role does the Christian feast play in other religions? An entertaining overview of Christmas customs in different countries and regions.

Between Christmas Trolls And Rollerblades: This Is How The World Celebrates Christmas

Advent is the most contemplative time of the year? Not for customer service agents! Christmas shopping, special Christmas deals and gift returns get everyone's lines burning around the turn of the year. Here's how to keep you cool during this hot period and even profit from the busy times.

Christmas Time Is Shopping Time: Tips For Customer Service During Peak Time

Answering questions and solving problems is your profession – but difficulties or misunderstandings can’t always be fully avoided when dealing with customers. And this is no problem – as long as you know how to handle such situations and how to best communicate with your customers. With these 7 tips, you’ll be prepared for even the worst dilemmas.

Crisis Management:  7 Tips For Dealing With Dissatisfied Customers.

Successfully support customers on the phone with these 5 tips!

Customer Care: Support Customers Successfully On The Phone

Work-life balance is dead – at least that’s the claim of supporters of work-life blending, a trend on the job market which deems a strict separation of work and leisure outdated and not suitable for modern times. Is the removal of this boundary a logical development in the wake of New Work and home office? Or does it necessarily entail overworking, burn out and more health-related consequences? Here you’ll learn about what risks work-life blending poses – and how you can avoid them and still be flexible and work independently!

Work-Life Blending: A Trend Involving Risks

Going on vacation as a freelancer is unimaginable for some people. They’re way too afraid of missing out on important orders and having to compensate for this period of no income. But especially as a freelancer, it’s important to allow yourself a break. Otherwise, productivity can suffer rapidly, which has a huge impact on work performance. Furthermore, you shouldn’t overlook the benefits of it: No one interferes with your planning and you alone decide on the duration and time frame of your vacation.

Talents on Vacation – Here’s How It Can Work

Read some reasons why working remotely result in an expansion of your leisure time.

Extend The Time For Yourself!

Day-to-day work life in the sun: when temperatures rise, it can be a real struggle to sit down at your desk at home, because there, it can quickly get hot and uncomfortable. Not to mention all the summertime leisure activities that entice us to go outside. Here’s how to keep cool at home even in the hottest weather and make the most of the summer heat!

Keep Cool: 10 Tips For Your Home Office During Summertime!

7 tips to keep in mind when planning your time off. Freelancers can take vacations as often and as long as they want – can’t they?  Theoretically, this is actually true, but reality is a whole different story most of the time. Especially self-employed people tend to rarely allow themselves a real break – for fear of missing out on an order or losing a client. At yoummday, you can enjoy all benefits of freelancing and still take vacations regularly and with a clear conscience – as long as you keep these 7 tips in mind.

How Much Vacation Time Am I Entitled To As A Freelancer?

Efficient, individual, and professional: Consider the ten following hints while setting up your home office. Working flexibly while saving time: Remote work may offer many advantages, but the combination of work and private space leads to challenges. In this article, you will learn what matters when setting up and managing your home office.

10 Tips For Your Perfect Home Office

As remote work becomes more and more popular, many companies intend to increasingly focus on this concept in the long term. However, most companies still face major challenges in terms of data security and digital solutions since secure and smooth processes require binding standards.

Data Protection And Digital Infrastructure For Remote Work

What really matters and how you can benefit from it. During the Corona crisis, many customer service organizations are discovering the potential of working from home – but also the challenges of a rapid and unplanned transition. However, yoummday did not have such a bumpy start – the innovative company has long since reached its goal to provide an infrastructure for uninterrupted service. At yoummday, remote work is not a temporary solution but a basic principle – not only since Corona.

Remote Work In Customer Service

Why more and more people are becoming self-reliant – and which advantages it has. A study shows: People who work independently are happier in their professional lives. This is due to their work allowing them more liberties and benefits. The step to go freelance is often easier than you think.

Freelancers Are Happier!

Why home office is also a possibility after the crisis. Almost halve of all employees are currently working from home. Only a few prefer to return to the bureau. Home office is secure, flexible and location-independent – even after the pandemic.

The Workplace Of The Future? At Home!

In the new working world, everything is about New Work. But what is this and what advantages does it offer? We can show you!

What Is New Work? The Trend of the Working World

Wondering how to earn money on the side? We show you how you can make it easy with yoummday.

Earning Money on the Side Online – How Does It Work?

Working at your desk and still exercising regularly and eating a mindful and balanced diet? In many traditional office jobs, that isn’t easy to do. The daily commute to work is time and energy consuming and not every work place offers diverse culinary options for lunch time and breaks. People working from home definitely have an advantage here, since you can incorporate exercise and a healthy diet into your daily life much easier at home than at a traditional office job. It also reduces the risk of infection – not just during the pandemic.

Work Out, Eat Clean: How to Stay Fit and Healthy While Working From Home

Flexible, self-determined, independent: Being a freelancer has many advantages – especially as a customer service agent! Because as a freelancer, you only work for yourself! This means: Only you decide which projects to take on and when and how long you work. And the best thing is: Every project you take on and every minute you worked directly pays off financially! In this article, you will find out if you have what it takes to be a freelancer and which advantages working at yoummday holds for you!

Are You Ready for yoummday? 5 Traits You Should Have as a Freelancer!

Despite all the advantages that working as a freelance customer service agent offers you, like any job, it can be stressful sometimes! That’s why it’s important to know how you react to stress and what you can do to stay relaxed and balanced in the long run. Find out which stress type you are and which anti-stress methods suit you and benefit you!

Stress Relief in Customer Service: Which Stress Type Are You?

As an international platform for customer service, at yoummday, we value perfection above all else. Professional communication over the phone is highly complex and requires talent, experience and instinct. Here, you will learn what makes the perfect sales pitch for us!