Crisis Management: 7 Tips For Dealing With Dissatisfied Customers.
Answering questions and solving problems is your profession – but difficulties or misunderstandings can’t always be fully avoided when dealing with customers. And this is no problem – as long as you know how to handle such situations and how to best communicate with your customers. With these 7 tips, you’ll be prepared for even the worst dilemmas.
Rule number 1 in customer communication also applies to crisis management.
Index
- 1. Actively listen to the problem!
- 2. Be understanding of your customers’ irritation!
- 3. Don’t take accusations personally!
- 4. Apologize – on behalf of the company!
- 5. Don’t justify yourself!
- 6. If you don’t know what to do, refer to the appropriate person!
- 7. Keep smiling – even if your customers don’t see you!
