We don't like fixed costs
But you have them in classic B&M call centers: the monthly costs for office space, telephone systems, CC software, hardware for every work station and of course, “fixed“ wage costs.
Change from fixed costs to variable costs and in addition enjoy the advantages of flexible scalability for deployment times via access to the yoummday Talent Platform.
OneFree Essentials | PlusExtended Workforce | ProFull Integration | |
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Description | YOUR COSTS FOR ONE ARE ZERO. This isn't a printing mistake: You get a complete Call Center solution with all the functionality like Operations, Work Force Management, Quality Assurance and more. | PLUS is the logical extension of ONE: You have access to thousands of our qualified, self-employed Talents in our Talent marketplace. | PRO is the limo of our products – as there is an essential difference to PLUS: You have a chauffeur. PRO has the ONE and PLUS services, the service is however configured and optimised by our porject managers to meet your needs. And: the running system is managed according to your KPI specifications. |
It makes sense for | Conceived for companies or CCs, to initially operate with their existing CC personnel via our technology platform. | First timers in customer service or experienced CC operators use Self Service without support from the yoummday Professional Team: They set up their virtual Contact Center themselves and manage their projects self-sufficiently. | Our Full Managed Service is aimed at Medium and Large Enterprises, which start with larger projects and a greater number of Talents. |
Services
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0 Cent * **per minute * Termination fees due for outbound | 6 - 15 Cent * **per minute * Volume-dependent per month: | 15 - 20 Cent * **per minute * According to project complexity: | |
The most important assets again – overview
Universal fit
Tech platform works independently from and interacts with every CC-IT Landscape
Low costs
Unbeatable low costs due to minute-exact billing of just productive times
Quality management
Training for your product or service and a continuous quality management of your Talents.
Availability
Several thousand qualified contact center agents covering more than 40 languages and dialects
Flexibility
High flexibility through motivated talents who are independent entrepreneurs working in their own offices.
Key Account Management
Planning shifts and deployment times by our experienced operations managers.
Professional App for your Talents:
Appointment planning with all the agreed deployment times.
And your Talent always knows how many minutes he/she has already performed and how high the amount is which will be invoiced and transferred via Yoummday.
