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We don't do anything...

...unless you want Yoummday to set up and manage your virtual contact center!
Wether it is Lead-Generation, Telesales, Customer Care… we offer you an individual solution for your company.

Your advantages

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Universal fit

Tech platform works independently from and interacts with every CC-IT Landscape

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Availability

Several thousand qualified contact center agents covering more than 40 languages and dialects

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Low costs

Unbeatable low costs due to minute-exact billing of just productive times

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Flexibility

High flexibility through motivated talents who are independent entrepreneurs working in their own offices.

Our enterprise solution offers you

Technology

Fully web-based application with all the necessary functions, such as (inbound/outbound) telephony, mail and chat to operate a virtual contact center.

Training & Quality Management of Talents

Conception and coordination of training for your product or service and a continuous quality management of the Talents

Monitoring

Monitoring and coordination of your selected Talents in their daily work.

Planning

Planning shifts and deployment times by our experienced operations managers in a way that exceeds agreed service level goals.

 

Contact Our Sales

Customers already using our enterprise solution

Eberhard Kuom, Head of Finance and Fulfillment

What distinguishes Yoummday from other providers?

Yoummday is very agile and able to take on new tasks with a short lead time. The virtual sales concept is convincing: Although stationary call center operators are finding it increasingly difficult to find qualified call center agents on the German market, Yoummday is also able to handle short-term project enquiries quickly and competently.

What particularly surprised you about Yoummday?

We were surprised to see how quickly Yoummday has grown from a start-up company to a serious player in the call center market. It's easy to see that there are thoroughbred entrepreneurs at work here who know their trade.

What was your "problem" and how could Yoummday help you?

1-2-3.tv generates extreme volatility in the daily call flow as a teleshopping transmitter - combined with the demand to offer customers a very good service level. Yoummday has accepted this task from the beginning with commitment and convinces with its performance.

Maximilian Vargas, Head of Department Customer Care

What distinguishes Yoummday from other providers?

The cooperation with Yoummday is very dynamic and innovative. The platform is developing rapidly and customers have great opportunities to incorporate their wishes and ideas into the development process.

What particularly surprised you about Yoummday?

The quality and reliability of the talents.

What was your "problem" and how could Yoummday help you?

We were looking for a partner who could grow with us and be highly flexible. We found one in Yoummday.

Jörn Hausmann, General Manager CCS & New Business

What distinguishes Yoummday from other providers?

Clear, short, fast decision paths and the greatest commitment of all acting persons.

What particularly surprised you about Yoummday?

The combination of innovative strength and solution orientation with stable and safe processes.

What was your "problem" and how could Yoummday help you?

We are now very definitely in a position to handle a strongly fluctuating call volume flexibly.

Christian Büsel, Manager Purchasing

What distinguishes Yoummday from other providers?

Yoummday offers a very flexible billing model in which only the minutes actually worked are billed. Especially as a medium-sized company, high acceptance rates can be achieved at enormously attractive conditions.

What particularly surprised you about Yoummday?

Right from the start we were convinced by the individually tailored solutions and the outstanding support. What is unique is how Yoummday handles a high volume of orders at peak times.

What was your "problem" and how could Yoummday help you?

Our resources were often tied up in personnel planning and controlling day-to-day business. Especially for temporary projects an additional high call volume with extreme peaks has to be handled.

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