The yoummday value proposition
- We replace infrastructure with technology and render accounts on a productive time basis. This greatly reduces our fixed costs, something that benefits both our customers and our talents.
- Freelance agents working from home earn much more than their counterparts working in a local contact centre, and this means an increase in job satisfaction as well as performance and quality.
- Coupled with productive time remuneration, the freelance model gives our customers maximum flexibility and ensures maximum scalability for our platform.
The yoummday trinity
- Scalable flexibility: we allow you to increase or decrease capacity on short notice.
- Persuasive quality: we find perfect matches for your projects through our talent pool of more than 25,000 registered agents.
- No fixed costs: you only pay for services actually rendered, without minimum purchase charges or charges for idle time.
All functions in one product
Our product is easily connected via our telephony solution and freely configurable VACD. In Managed Service, yoummday's operations teams work in our project management environment, which provides you with all the essential tools to manage and control a virtual contact center in real time. In Self Service, your employees have full access to the same environment.
- Telephony module & vACD
- Workforce management
- Quality mangement
- Live Statistics & Reporting
- Project Management & Billing
- Access to our talent pool
Short-term resource adjustment to cover peaks without any losses.
Pay for productive time worked, not for FTE hours.
Get access to highly motivated sales experts for your sales projects.
Our technical solution and processes have been intensively tested in terms of data privacy law and were found to be fully compliant.