Operations Manager (m/w/d)
Your mission
You made my day - with our innovative and market-changing platform, we are already giving many people worldwide access to a new, flexible and self-determined working environment and at the same time offer our customers a completely virtual and market-revolutionizing customer service through our software.
Become part of the revolution – join as at our office in Prague.
As an Operations Manager (m/f/d), you will be responsible for a customer service project for one of our renowned clients, handling both operational and procedural aspects. You will lead up to 5 Team Leads, each managing up to 25 freelancers who report to them.
Your Mission:
- You are the primary point of contact for our clients, implementing their individual requirements into our processes and ensuring high-quality execution in close coordination with the teams you lead.
- You empower your direct reports to act independently so they can motivate their remote teams of freelance Customer Care Teams to deliver fantastic customer experiences.
- You analyze all relevant KPIs of your project, immediately identify necessary actions, and oversee timely optimizations.
- You manage all project stakeholders for positive results and smooth process flow, proactively implement process improvements, and work closely with the Operations Management Team.
Your profile
- You have completed either a Bachelors Degree or relevant vocational training and have leadership or project management experience
- You understand the needs of clients and team members and can work professionally with both, steering a project with all stakeholders’ interests in mind.
- You are a communication expert, able to motivate people remotely through your leadership style and professional competence and enjoy supporting them in achieving their goals.
- You have high standards for quality, work diligently and structured, and can adapt flexibly to changing situations.
- You are highly analytical and are an expert in Excel
- You present yourself confidently, enjoy working in cross-functional and intercultural teams, and have a healthy sense of humor.
- You are fluent in English. A working knowledge of German and other European languages would also be hugely beneficial.
Why us?
- Responsibility: Take the lead in shaping a high-performing customer support team.
- Innovation: Join a team committed to evolving customer support practices for better quality and efficiency.
- Impact: Make a lasting contribution by creating a culture of excellence and continuous improvement in customer support.
- Values: At yoummday, we are committed to authenticity, collaboration, and growth, supporting each team member’s journey.
About yoummday
We are a game changer – innovative, contemporary, and different. A company where it’s fun to be a customer, talent, and especially an employee. If you’re excited about an outstanding business model and a sustainable company culture, and want to be part of a motivated, high-performing team, then you’re in the right place with yoummday!
Powered by our technology, we are well equipped to revolutionize the working world: Self-determined work under fair conditions! Customers can use our platform to completely set up and manage their customer experience virtually. At the same time, our marketplace provides access to talent working worldwide. Price, quality, and flexibility are not trade-off decisions with us – we deliver excellence across all dimensions.
Are you excited about innovation and revolution? Become a Daymaker!