Data protection and digital infrastructure for remote work
An increasing number of employees start to appreciate the advantages of remote work. But in order to use these advantages effectively certain requirements have to be met. In addition to the basic factors that should be considered when setting up and using a home office, there are sector-specific characteristics and challenges. When working in customer service, data security as well as a modern and stable digital infrastructure are two central issues many companies struggle with. In contrast, innovative organizations that recognized the digital transformation at an early stage and integrated remote work into their business model are clearly ahead. Yoummday even goes one step further and entirely relies on remote customer support - with self-employed talents whose home office meets mandatory technical and legal standards.
Remote work requires data protection and a stable internet connection - Many companies cannot guarantee either
According to a survey conducted by Vitreous World on behalf of Gigamon, 84 percent of IT decision-makers in Germany, France and England consider the data security of their company to be additionally endangered by the increased implementation of remote work. More than 50 percent of participants list the use of insecure devices when working from home as the main reason. Only 46 percent assume that their systems are flexible enough to support remote work short or long term. Merely 20 percent have a hybrid system that is equally suitable for workplaces at the company office and at home. In addition, many companies cannot guarantee that all their employees have a sufficiently high-speed and stable internet connection at home.
At yoummday spatial and technical home office standards apply- mandatory and right from the start
To prevent such challenges yoummday sets DSGVO-compliant, obligatory standards for its talents from the very beginning. This applies to both the spatial and the technical situation in the home office. The spatial requirements include a workplace in a separate room, where no other person is allowed to be during working hours, as well as a monitor that is not visible from the outside – for instance through a window, so that a DSGVO-compliant handling of the data can be guaranteed.
The technical specifications include a wired headset featuring a headband and a screen saver with password protection that activates after 15 minutes at the latest. Apart from that, current operating systems with the minimum requirements of Windows 8 for Microsoft users or MAC OS 10.10 for Apple users, which must be updated at least once a week, are necessary. Further specifications are a stable internet connection via a LAN cable or WPA2-encrypted WLAN connection as well as a router or modem with an integrated firewall.
Secure and flexible in your home office - Become a talent with the expert
Your home office meets all these requirements? Become an independent talent at yoummday, the expert for remote work in customer service! After getting to know each other via video chat, in which you briefly introduce yourself and your home office situation, exciting projects in the area of inbound and outbound communication, sales, text editing as well as chat and email support are waiting for you. Register free of charge and without obligation - at yoummday.com!